Frequently Asked Questions

PCR (Also known as NAAT, RT-PCR, or a Molecular Test)
• Our test consists of a self-collected anterior-nares (shallow nasal) swab sample collection followed by RT-PCR analysis for detection of SARS-CoV-2.
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• Our test is painless and is considered by the FDA to be equivalent to other PCR tests in terms of accuracy and sensitivity.
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• For our test, the swab only needs to be inserted 1 cm (0.5 inches) into each nostril versus the “traditional” nasopharyngeal sample collection method which requires a healthcare worker to insert a swab 4 cm (1.6 inches) into your nostril in order to reach your nasopharynx.
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• Compared to saliva collection, our method is rapid and does not require that you don’t eat or drink for 30 mins beforehand.

Antigen
• We offer purchase of FlowFlex Antigen Home Tests.

• Antigen tests are unobserved and are for you to use independently.

• We do not provide result reports for Antigen tests however services like Azova provide result reports for a fee.

• Our PCR test will cost you $0 upfront if you have insurance and are being tested because you are symptomatic or have been exposed to someone with COVID-19. If you do not submit a valid insurance plan, you may receive a bill in the mail for the out-of-pocket expense of your test.

• If you are being tested because it is required to travel (or other personal reason) the cost is $139,   payable by credit card during test registration.

• We provide custom QR codes that link to a digital copy of your results hosted on Progenitor MDX's Google Drive when scanned. The cost of a custom QR code is $50.

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• Not at all. What many people think of when they hear COVID-19 testing is the nasopharyngeal swab. That sample collection method can be painful as the swab must be inserted by a healthcare professional about 4 cm (1.6 inches) into your nostril to reach the back of your nasopharynx.
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• Our collection method is a painless self-collection that only requires you to shallowly insert the swab into each nostril (about 1 cm or 0.5 inches). The FDA considers the two sample collection methods equally effective.

• Using your computer or smartphone, please visit ProgenitorMDX.com/covid-19-testing-signup.
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• This will take you to our online form where we gather necessary information and provide additional   information about the test and our privacy policies
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• Same-day sample collection is frequently available.

• If you are having difficulties signing up online you are welcome to call us at (800) 991-4641.

• Please bring the QR code that is provided to you in the confirmation email you receive after making   your appointment.
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• The QR code can be printed or can be scanned directly off your phone.

• You can reschedule by submitting a contact form request or by calling us at (800) 991-4641.

• Please call us at (800) 991-4641 if it is the day of your appointment and you are going to be running late or showing up early for your appointment.

• Occasionally our automated confirmation emails are sent to junk or blocked by email providers.

• Please check your junk mail.

• If you do not find the appointment confirmation email in your junk mail, please call us to confirm your appointment and email address. We will attempt to resend your confirmation email.

• If we confirm your appointment has been submitted into our system and you have still not received your confirmation email, it is OK to visit our collection sites without the email.

• When visiting our testing sites please follow the signs to the testing shed and pull up next to shed window, with the shed on the driver’s side.

• If necessary, the sample collector will walk around to the passenger's side of the vehicle for a collection of someone other than the driver, and so on.

• If you are having trouble finding our testing sheds please refer to our Sandy Site Map or SLC Site Map.

• Progenitor MDX offers refunds to appointments canceled within an hour of your appointment time.

• Cancellations can be made on our contact form.

• No-show appointments are non-refundable. A no-show is defined as a client not appearing within an   hour of their scheduled appointment time, or before the close of business.

• Tests canceled after sample collection are non-refundable.

• Test result reports sent after 48 hours of receipt of sample collection are eligible for a refund. Amended test result reports do not apply.

• Progenitor MDX does not offer refunds or free retests if our test result report is not accepted for travel to another country or region.

• Progenitor MDX is unable to bill insurance for travel and peace of mind testing.

• Insurance companies aren't required to reimburse for COVID-19 testing unless the patient has had a recent exposure to someone who is COVID-19 positive or the patient has symptoms relating to COVID-19.

• Some insurance companies are willing to reimburse for screening or travel testing after you have self-paid.

• To take advantage of this, call your insurance company about possible reimbursement for our test.

• Our standard turnaround time is fast compared to most other PCR test options. In nearly all cases, if your sample was collected on site, we will send you your results within 24 hours of sample collection.
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• If your sample was collected at another site, your sample may be processed the next day, depending on when it was received in our laboratory. However, in almost all cases, we will send you your result within 48 hours of sample collection.

• Antigen testing takes 15 minutes to obtain a result.

• Your PCR result will be delivered using an encrypted email to the email address you provided when registering for the test.

• You will also receive a text message indicating your results have been emailed to the phone number you provided during test registration.
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• Please refrain from contacting us with inquiries about when you will receive your results until it has been at least 24 hours since your sample was collected.

• Samples collected at a non-Progenitor MDX site may require up to 48 hours due to transportation to our laboratory.

• We do not provide result reports for Antigen testing, however services like Azova provide results via video consultation for a fee.

• Our RT-PCR or Antigen SARS-CoV-2 (COVID-19) test and result report pass most travel requirements.

• Details about the qualifications of our test and result report can be found at the travel testing section of our COVID-19 testing page.

• You can sign up for a test for travel using our online form.

• Progenitor MDX will email you your result report for PCR testing.

• You will have to use an outside service like Azova to obtain a result report for Antigen testing.

• It is your responsibility to determine when and what type of testing you require for your upcoming trip.

• Finding when you should test before travel is easy can be done by following these three steps:
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1. Check COVID-19 travel testing requirements for your destination country at https://apply.joinsherpa.com/travel-restrictions.
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2. Determine:
a. The type of testing required. We offer Antigen and PCR/RT-PCR/NAAT testing.
b. Your destination's result window. This is the days or hours a result is required before departure or arrival.
c. Testing window. Equal to departure or arrival time (MST) minus your destination's result window.

3. Schedule an appointment with us at the closest appointment available after the start of your testing window.

• Please complete our contact form if you require more information on travel testing.

No. Currently, Hawai'i does not accept our test results. Please check the requirements for your destination before booking a test at https://apply.joinsherpa.com/travel-restrictions.